Returns Policy
Your right to cancel (14-day cooling-off period)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. You then have a further 14 days from telling us you want to cancel to send the item back to us.
You’re welcome to open and inspect an item to check it’s what you ordered, the same way you would in a shop. However, if an item is returned used beyond what’s reasonably needed to inspect it, or is returned without its original packaging, accessories, or manuals, we may deduct an amount from your refund that reflects the reduction in its value.
How to return an item
Contact us at info@swtech.uk with your order number and the reason for return. We’ll confirm the return address and any next steps.
Return shipping costs
If you’re returning an item because you’ve changed your mind, return shipping is at your own cost. If we’ve sent you the wrong item, or the item is faulty or damaged, we’ll cover return shipping — see “Faulty or damaged items” below.
What happens once we receive your return
We’ll inspect the returned item and let you know the outcome within 5 working days of receiving it back. Depending on its condition, we will either:
- Issue a full refund to your original payment method (for unopened, as-new returns)
- Issue a refund with a deduction reflecting reduced value (for opened/used items, in line with the section above)
- Offer a replacement, where applicable
Items returned opened may be listed for resale as “Open Box” at a reduced price, or used in one of our pre-configured/custom-built systems, fully tested by us before resale.
Faulty or damaged items
If an item arrives faulty or damaged, contact us at info@swtech.uk within 48 hours of delivery, with your order number and photos of the damage where possible. You have a legal right to a replacement, repair, or refund for faulty goods under the Consumer Rights Act 2015. We will cover return shipping costs for faulty or damaged items.
Items that can’t be returned
Special order or non-stock items ordered specifically for you may not be eligible for return once ordered, as these cannot be returned to our supplier. We’ll let you know before you order if an item falls into this category.